- REM will aggressively work to providing you with a product that meets your needs.
- We will use field representative that is qualified to fulfill your order.
- We will keep our technology current allowing us to provide you with products that are cost effective and timely.
- REM will communicate any processing difficulties that may arise and that may effect the final product.
- REM will provide you with an accurate and professional product that reflects your stated needs and expectations.
- We will communicate with you regularly to ensure that the process is working for you and your organization.
REM Is Your Partner
To ensure the product delivered is the product you desire
Please provide REM with any expectations regarding timing and report structure
- The form of communication you prefer
- Specific requirements and expectations for an individual order
- Specific and accurate information about individual orders to ensure that the order can be completed quickly and appropriately
- General billing information for the Department
- Special needs for billing on individual orders
- Please contact us immediately with personal changes and department/policy changes that can effect order processing effectiveness
- Contact us immediately if an issue has arisen. Please allow us the opportunity to address the issue and to provide a positive outcome.
To Process Your First Order
Simply sign on using your id and password. If you loose your password please email us at support@remusa.com leave your name and company, your existing password will be emailed to you.
Orders can be processed in three ways
- Web site
- EDI format
- Email
Web Site Orders
- Proceed to Online Orders Screen
- Please fill out the appropriate order forms.
- Upon completion of the form highlight and click on the submit tab
Electronic Data Interface (EDI) Orders
- To Be Released
Track Orders
Original requestors can track all requests by clicking on the Order Track Screen. This screen will list orders; show date of projected completion, additional notes and a link to order detail.
Managers can track the entire department's activities by click on the Order Tracking Screen. This screen will list orders; show date of projected completion, additional notes and a link to order detail. Requestors and Managers can filter and sort the list in several ways.
REM will notify you that your order has been completed.
Questions Related to an Order
If you have questions or concerns about your order please call us at 630-241-2964.
Technical Questions
If you are having technical difficulties please email us at support@remusa.com and technical support will return your call within 1 business day.
