REM Customer Services REM Technology
TECHNOLOGY

Fully Interactive Web Site

This web site has been designed to deliver the highest quality real estate valuation and services utilizing state of the art technology, together with customized service to meet the needs of our customers. 

With our new web site clients will be able to:

  • Place orders
  • Check the status of an individual orders
  • Check the status of all outstanding orders by requester, department or by Institution
  • Review price opinions
  • Review appraisal information
  • Review title search information
  • Print the actual price opinions
  • Print appraisal information
  • Print title search information
  • Access to all orders and its information for up to six months stored with REM Corporation
  • Access to photos electronically
Our Clients will now be able to:
  • Order via email, EDI or through the Web Site
  • Customize reporting to meet individual query needs
  • Obtain electronic invoicing and billing
  • Request special information 
Benefits from technology and REM system updates:
  • The cost of REM's products remain stable and competitive
  • Provide ongoing information about orders and their status reducing lender inquiry time 
  • Provide multiple ways of communicating with REM Corporation
  • Reduced paper transfer and related costs
  • Provide our national network of professionals with the technology to send their information electronically which will assist in obtaining a product that is timely and accurate
  • Increase capability to customize the process based on individual customer need
  • Provide increased security and privacy 


System Technology

REM utilizes the most sophisticated software available for the management of appraisal, market valuation, title search requests and REO Marketing and Sales activities. 

Our network system quickly identifies the best appraiser, agent, or title company to assist in the completion of a request.  This network of professionals is based on a multi-tiered system, which is constantly evaluated for its effectiveness.  This allows you to receive timely and accurate information from qualified professionals.

REM received appraisals with digital photos through Polaroid's ACI system.  ACI provides our customers with immediate and complete reports, saving valuable time and resources. 

The REM Management system readily identifies duplicate requests, and duplicate payments.  Communication of such information is provided immediately.  Refunds for duplicate payments will be returned immediately with appropriate documentation.

System enhancements are continually being made to remain current with the changing needs of our industry!
 

Y2K Compliance

REM Corporation is aggressively working to ensure that all software and hardware components are Y2K compliant. Software both internally and externally developed have been tested and inventoried for Y2K compliance. Test plans are being implemented to ensure compliance in all internal and external areas is complete.

Additionally we are working with all of our professionals to ensure that their systems are also within compliance.  REM Corp. will be requesting compliance certification from all sources of data.
 

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