Confirmation Reports

Confirmation reports are provides to our customers on all orders received along with status reports on items that exceed standard time frames. All reports are sent directly to the ordering customer.  Status reports include the reason for a delay and projected completion date.  Status reports can be retrieved at any time and can be sorted by individual ordering agent, individual order or by department. 
 

Communication

You will have direct access to individuals with the resources and expertise to address your concerns and provide you with complete and accurate information. 
 

Reevaluations

Reevaluations are available on full Interior Appraisals.  For appraisal values that may appear questionable, REM will have the original appraiser review the item in question.  A letter of response by the Appraiser explaining his value or a letter of addendum with an adjusted value will be provided.

The revalue is completed at no fee to our customers if the request is made less than 60 days of the appraisal date.  A revalue fee will be charged on all requests exceeding the 60 days to 1 year.  After 1 year a new full appraisal can be requested at the full appraisal price. If a property has changed physically and requires a new inspection a revalue can not be completed.  A full appraisal can be requested at the regular appraisal rate.
 

Professional Support

Professional real estate and loan servicing experts are part of the REM Team of professionals. This special team has the experience and knowledge to understand your needs and offer suggestions and solutions to a variety of real estate concerns. 
 

Customized Services and Products

REM will work with you to understand, identify and customize services and products that will meet your specific needs. Please contact Product Development Department to discuss specific needs or ask one of our coordinators for more information.
 

Additional Services

REM will provide the following services for no additional fee: 

• REM staff will coordinate necessary appointments with owners and agents for interior appraisals and market valuations 
• Orders can be acquired up to 6 months after completion through the REM Web Site
• Refax reports that have been completed within the last year
• Requests for faxes to be sent to two separate offices
• Invoices are also available up to three years from the billing date to facilitate claims processing

Reporting and Invoicing

Customized accounting and invoicing options are available upon request.  Standard reports are available on the REM Web Site.

REM prides itself on providing superior customer service. Our services are monitored carefully through routine surveys.  The service provided by REM consistently scores high among our customers.  We encourage all our customers to inform us if we fall short of expectation.  We will aggressively work to correct any and all situations.